January 26th  2021

 

We hope you’ve been well these last few months; we’ve certainly missed seeing you! We are now open for all services indoors, at limited capacity. We’d like to thank you for being so patient and supportive during the closure; we truly have the best clients at our salon and are so grateful that you continue to choose us.

 

If you're requesting to book services, please kindly fill out our form by clicking here

 

This (very long and detailed) page will review our new procedures and temporary policies during Covid-19 as well as the changes you can expect at your next appointment. Please know we’ve made the following adaptations in accordance with CDC, State Board and SF City/County mandates/guidelines, and to preserve and protect the health and safety of our staff and our clients. We appreciate your understanding and thank you for your participation; we’re all in this together!

 

What We’re Adapting to Keep You (and us) Safe

  • All staff will be required to wear face masks and stylists will be additionally wearing a face shield and/or using a customized plexi-glass shield between themselves and our guests during each service. 

  • All staff will have completed a Covid-19 test before returning to work, and must complete frequent Covid-19 tests to continue resuming work.

  • All staff will have completed the Barbicide Covid-19 Certification course to demonstrate their commitment to and understanding of infection control in salons

  • Removed stations to ensure remaining lash beds are more than adequately distanced to limit contact

  • Moving check-ins outside of the salon where they can be conducted safely with social distancing measures in place and to limit the amount of people in the salon at once; closed waiting areas/processing areas

  • Entry points are one-way when possible and have a max.capacity of 1-2 guests at a time; elevator usage will be an “up” thoroughfare, stairs will be “down,” except in the case of disability/mobility needs.

  • Plexi-glass barriers have been customized for each bed for you to lie under and be comfortable

  • Added hand sanitizer beside every single station

  • Now offering contactless payment options

  • Suspending non-essential direct contact (i.e. hugs, handshakes)- so sad but true!

  • Requiring client screening Covid-19 forms be filled out online prior to coming in to your appointment that day 

  • Suspending beverage offerings to limit exposure and cross-contact

  • Extended hours every day and staggered start times to meter traffic flow into the salon

  • Limiting staggered booking to minimize cross contact and meter capacity

 

What We’ll Continue to Do with Boosted Measures to Keep You (and us) Safe

  • Each unit will continue to have designated assistants to maintain strict sanitization and disinfection protocol that exceeds State Board guidelines

  • Increased the amount of Barbicide stations for continued sanitization/disinfection of tools and equipment, and added 15m to every appointment to more than meet minimum time requirements for sanitizing stations/hard surfaces and to limit contact among clients coming and going.

  • Sheets and bedding removed and replaced with santizable sheets and disposable paper cloths, disposable head rests etc.

 

Policy Changes (strictly enforced)

  • Sick Policy: If you are feeling ill for any reason, please reschedule your appointment. If you are exhibiting visible signs of illness (coughing, sneezing, runny nose), we will ask you to reschedule your appointment. Cancellations due to sickness will not be charged a fee, but will need to be rebooked at least 14 days from the date of your cancellation.

  • Face coverings required: Please bring a mask to wear during the entirety of your appt that can be secured around your ears. Masks that tie around the head/need to be removed for us to complete work are not acceptable and you will be asked to complete a 25% rescheduling fee before rebooking your services for another day. We also recommend bringing an additional disposable mask if you’re having keratin or color services done to avoid staining/damage of ear straps.

  • Late Policy: Due to high demand and limited capacity, late arrivals can no longer be accommodated. You will be asked to complete a 50% late fee before rebooking. Our elevator capacity is now 2 people/ride, so please arrive no sooner/later than 10m before your scheduled start time to prevent delays and limit exposure. 

  • Service Change Policy: Last-minute add-ons to bookings can no longer be accommodated due to limited capacity. For day-of cancellations or dropped services, you will be asked to complete a 50% cancellation fee before rebooking or before the remainder of your services can begin. 

 

What to Expect at Your Appointment

  • Prior to your appointment, you will be sent a brief questionnaire pertaining to Covid-19 safety measures. Please reply; failure to do so will result in delays at check-in and you cannot be checked in until this questionnaire is completed.

  • Check-In: Upon arrival, we’ll be checking your temperature and you may be asked a brief set of questions pertaining to Covid-19 safety measures. Upon entry, you’ll be offered hand sanitizer. For safety compliance, please do not enter the lash units until you have completed your check-in. We no longer have waiting areas so if you're more than 10m early, feel free to call or text us to complete a pre-check in.

  • Outside Items: Please limit the amount of items you bring from home into the salon; work laptops and beverages with a straw are ok, but no snacks or open-sip containers at this time (we will no longer be offering beverages to limit exposure)! Keep in mind that your mask will need to be on the entirety of your visit, and no phone calls will be permitted in the salon at this time.

  • No additional guests permitted at this time; this also means we ask that you leave children and pets at home for now! If you need to cancel your reservation to accommodate your guest/pet, a 50% cancellation fee will apply.

  • Contactless payment encouraged; call ahead to add/confirm your card on file so we can offer a completely contactless Express Checkout at the chair, otherwise standard contactless forms of payment are still available. 

  • If you’re having multiple services done in one appt, there may be some wait time between services as each station is properly reset/disinfected.

New Clients/Absent Clients: If this is your first visit with us in recent years or your first visit entirely, please kindly fill out a form.

We know the world is finding its new normal, so once you’ve booked your services, it’s a good idea to take a few moments the day before your appointment to review these new changes to avoid having to be rescheduled or charged any fees. We thank you for your understanding and participation and are so excited to be able to see you soon!